Food and Health & Safety 2025 - V4 - Flipbook - Page 25
SERVICE DELIVERY
3.2 Investigations
Food and Health & Safety
Approximately 370 complaints were received in 2024/25 about food and food premises
and these are shown in appendix 14. In 2025/26 we expect to receive approximately
400 complaints. Our Common Food Complaints Guide contains self-help advice on
common food complaints together with a brief explanation and suggestions for when
to contact us or take some other best course of action.
Report a complaint about a food business.
In 2024/25 we dealt with 63 health and safety-related complaints and this year it is
anticipated we will receive a similar number of complaints. The Food and Safety Team
will investigate instances of poor working practices, injury or illness.
In 2024/25 we received 129 noti昀椀cations under the Reporting of Injuries, Diseases and
Dangerous Occurrences Regulations (RIDDOR). RIDDOR noti昀椀cations are investigated in
accordance with published criteria, including the Health and Safety Executive’s Incident
Selection Criteria guidance.
Since April 2023, the Food and Safety Team has had responsibility for enforcement
of smoke free legislation and for dealing with smoking in enclosed and substantially
enclosed places.
The Food and Safety Team reacts to intelligence from other agencies such as the
emergency services, other Council departments and third-party complaints.
Competent, authorised o昀케cers assess all complaints and reports and prioritise their
response in accordance with the risk to public health and safety, published guidance,
codes of practice and other relevant criteria. An outline of projected food safety and
health and safety service demands in 2025/26 can be found in appendix 6.
This scheme is operated
in partnership with your
local authority
FOOD HYG ENE RAT NG
This scheme is operated
in partnership with your
local authority
FOOD HYG ENE RAT NG
VERY GOOD
URGENT IMPROVEMENT
NECESSARY
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East Suffolk Food and Health & Safety Service Plan 2023/24
