Food and Health & Safety 2025 - V4 - Flipbook - Page 81
Appendix 18
Corporate complaints recieved in 2024/25
Corporate complaint statistics: 1 April 2024 to 31 March 2025
Food and
Safety Team
2024/25
Total
complaints
Justi昀椀ed
Unjusti昀椀ed
To be
determined
1
0
1
0
To solve customer concerns swiftly, SCPHA accept complaints about
its services directly via email. These complaints are investigated by a
complaint owner who is independent to the import(s) in question.
Su昀昀olk
Coastal
Port Health
Authority
If the customer is not satis昀椀ed after an investigation has concluded,
they are directed to the East Su昀昀olk Council complaints system, with
potential for review from another service area if required.
We provide a complaints Tracker that’s reviewed BIWEEKLY by the
leadership team to understand any root causes.
Corporate
Health and
Safety Team
81
2024/25
0
East Suffolk Food and Health & Safety Service Plan 2023/24
0
0
0
